Privacy Policy

Coastal Alarm Systems, Inc. ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, as well as information that is collected automatically when you visit our website.

Contact Information

• Name, address, email address, phone number
• Billing address, payment information, emergency contacts
• Property address, system preferences, alarm codes, dispatch preferences
• Messages you send through our contact forms or email

Usage Data

• Browser type, operating system, device type
• Pages visited, time spent on pages, referring website
• General geographic location based on IP address

Cookies

Small data files stored on your device. See our Cookie Policy for more details.

Why We Collect Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our security services
• To process transactions and send related information
• To respond to your inquiries and provide customer support
• To send you technical notices, updates, and administrative messages
• To monitor and analyze usage patterns to improve our website and services
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and respond to lawful requests
• To communicate with you about products, services, and events (with your consent)

Who Has Access to Your Information

We limit access to your personal information to employees and contractors who need the information to perform their job duties:

• Customer Service Representatives: Access account information to provide support and service
• Technicians: Access property and system information for installation and maintenance
• Monitoring Personnel: Access emergency contact and dispatch information
• Administrative Staff: Access billing and account information for business operations

All personnel with access to customer data are trained on privacy and security practices.

Third-Party Sharing

We may share your information with third parties in the following circumstances:

• Emergency Services: Police, fire, and medical responders when alarms are triggered
• Service Providers: Companies that help us operate our business (payment processors, monitoring partners, etc.)
• Legal Requirements: When required by law, subpoena, or court order
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, privacy, safety, or property

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When data is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Opt out of marketing communications at any time

How to Request Data Deletion

If you would like us to delete your personal information, you may submit a request by:

• Emailing us at email@coastalalarmsystems.com
• Calling us at +1 (440) 381-4891
• Writing to us at: Coastal Alarm Systems, Inc., 445 Pine Bluff Trl, Ormond Beach, FL 32174

Please include your name and sufficient information to verify your identity. We will respond to your request within 30 days.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: